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Creating a Customer Service Officers Program
When trying to implement a customer service transformational strategy across an organization, you can expect a number of hurdles to arise which could slow down its implementation at various levels...
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Deliver a World-Class Customer Experience | TIME.com
Customer Experience Excellence Best Practices Take a page out of Disney’s employee training playbook to see how creative management can lead to fully engaged employees dedicated to pleasing customers....
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How to Create a Stellar Customer Service Training Program
You cannot expect to create a culture of excellent customer service without a training program. Employees need to be given the education and tools to adopt your organizations’ customer service values....
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Should Your Organization Have a Customer Service Plan? Part One
Should your organization have a customer service plan? The simple answer is yes! Developing a Customer Service Plan While implementing specific customer service initiatives and programs is essential...
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Public Sector Customer Service: Philly 311 – Triumphing to Transform Local...
Philadelphia Social Innovations Journal is the first online publication to bring a public focus to social innovators and their nonprofit organizations, foundations and social sector businesses in the...
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The Philly311 Show Sneak Peek: Immigrant and Multicultural Affairs in...
Above is a sneak peek from the newest episode of The Philly311 Show, airing tomorrow. In this episode, I sit down with Jennifer Rodriquez, the Executive Director of the Mayor’s Office of Immigrant and...
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How Are You Developing Your Talent?
Above is the sneak peek for the The Philly311 Show’s latest episode with guest Jackie Linton, Director of the Center of Excellence. I really enjoyed sitting down with Jackie and discussing the Center...
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City of Philadelphia Celebrates Customer Service Week in a Big Way
Customer Service Week was a tremendous success! The conversations that took place during these trainings were meaningful and lead to very important questions and reframing of our customer service...
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